This is likely due to one of the following reasons:
Reconnect and Test: Plug the device back in. Windows should recognize the hardware. You can use the SecuGen Diagnostic Tool to verify that the scanner is capturing images correctly. System Requirements
Device not recognized
Scanner scans but data not accepted by target app
This is likely due to one of the following reasons:
Reconnect and Test: Plug the device back in. Windows should recognize the hardware. You can use the SecuGen Diagnostic Tool to verify that the scanner is capturing images correctly. System Requirements
Device not recognized
Scanner scans but data not accepted by target app