When using VMware vCenter Converter Standalone, the error "Unable to query the live Linux source machine" typically occurs because the software cannot retrieve essential hardware and system information from the source Linux machine. Common Causes and Troubleshooting Steps
This is arguably the most common cause documented in the Broadcom Knowledge Base. When using VMware vCenter Converter Standalone , the
sudo e2fsck -f /dev/mapper/vg_name-lv_name # For ext filesystems
sudo lvchange --refresh vg_name/lv_name
service vmware-converter-agent stop
# OR
/etc/init.d/vmware-converter stop
rm -rf /usr/lib/vmware-vcenter-converter-standalone-agent
rm -rf /etc/vmware-vcenter-converter-standalone-agent
Mount Points: Unmount any stale network drives (NFS/SMB) before starting. The Converter may attempt to query these and timeout. SSH into the Linux source machine
Converter expects a POSIX-compliant shell (like bash or sh). If the source Linux machine uses a limited shell (e.g., rbash, dash with restricted mode), or if .bashrc/.profile scripts produce interactive output, the remote command execution can fail. dash with restricted mode)
Ensure tar, gzip, and grep are installed.
For RHEL/CentOS: