Vicidial Manager | Manual Pdf
Mastering Your Call Center: A Guide to the ViciDial Manager Manual PDF
If you are running a call center using ViciDial, you already know that it is one of the most powerful open-source dialer solutions on the market. But with great power comes a steep learning curve.
Does the manual cover server installation?No. Installation is usually covered in the VICIbox Redux documentation. The Manager Manual focuses on the web interface and day-to-day operations. Vicidial Manager Manual Pdf
4. Real-Time Monitoring & Intervention
4.1 Real-Time Main Report
- Path: Reports > Real-Time Main Report
- What you see:
- Consult Chapter 4 (Real-Time Report): Check
DROP%,Average Queue Time, andAgents Idle. - Review the
Dropped Call Log(Section 7.3) – if >3%, lower dial ratio.
5.3 Dropped Call Report (Compliance)
- Path: Reports > Dropped Call Log
- Critical: Ensures dropped calls under 3% (FCC rules for predictive dialers).
Custom Fields: Creating specific data points (like "Account Number" or "Favorite Color") for agents to see. 4. In-Group (Inbound) Handling Mastering Your Call Center: A Guide to the
- Consult Chapter 4 (Real-Time Report): Check
