In his book Comunicarea eficientă (published by Ion-Ovidiu Pânișoară

Comunicarea eficientă. Metode de interacţiune educaţională

Forms of Communication: Detailed analysis of verbal, non-verbal (body language), and paraverbal (tone, pitch) communication.

6. Barriers and Filters in Organizational Communication

For managers, this chapter is pure gold. It explains how hierarchies, status differences, and specialized jargon create systematic distortions. The PDF includes diagnostic tools to audit communication flow in a company, identifying:

II. Abilități de Comunicare (Communication Skills)

: Techniques to ensure messages are accurately received and validated within groups. ScienceDirect.com Key Educational Concepts

Week 3: Non-Verbal Alignment

• Study the non-verbal tables (Ch. 6).
• Record yourself during a Zoom call or a practice conversation.
• Compare your body language to the "assertive" profile. Adjust one variable at a time (e.g., uncross your arms, lean slightly forward).

IV. Comunicarea în Diferite Contexturi (Communication in Different Contexts)

Conflict and Resolution: The text provides methods for prevention and resolution, including techniques for negotiation and mediation.