If you are not receiving verification codes or business texts on your T-Mobile work line, it is likely due to a carrier-level setting called "Shortcode Blacklist" or an active "Message Blocking" feature. Quick Fixes (Self-Service)
Contact your company’s IT or admin
you currently have to see if it has specific default restrictions? Aargh! Finally solved T-Mobile blocking of SMS Short Codes how to unblock shortcode texting t mobile work
This is an account-level feature that only a technician or high-level support agent can typically toggle. 2. Self-Service via the T-Life (formerly T-Mobile) App If you are not receiving verification codes or
Since this is often a backend account setting, calling support is the most reliable fix. Ask the shortcode sender if they can use